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Suggested process for resolution of Grievances by Investors & Mutual Fund Distributors
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Reporting of cyber security incidence
In case of any Cyber security incidence concerning UTI AMC, the same may be reported to following authorities with the subject line as ‘Reporting of cyber security incidence’
Mr Vivek Maheshwari,
Chief Risk Officer
Email ID: Vivek.maheshwari@uti.co.inand
Mr Sanjivan Shirke
Chief Information Security officer
Email ID: Sanjivan.shirke@uti.co.in -
Grievance resolution for Investors and Advisors
For any service issues arising with your account, please contact us on
1800 26 61230 (toll free) / (+91) 022 6227 8000 (toll) to speak with our support team. -
Email us at uti@kfintech.com
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Karvy officials will get in touch with you immediately through your registered email address.
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Track your queries with the auto generated acknowledgment number at our website.
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Mail your feedback to service@uti.co.in
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Auto acknowledgement status will be emailed for further reference and tracking
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Resolution status will be mailed to the registered email address by Karvy executives.
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Advisors/Investors can also visit the nearest UFC for registering complaints or feedback
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Find your nearest UFC location at https://utimf.com/help/uti-offices/
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Send your queries to the nearest UTI financial centre (UFC) by post or official points of acceptance of UTI AMC
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You can also reach our Registrar and Transfer agent with your queries at
M/s Karvy Fintech Pvt Ltd. Karvy Selenium
Unit: UTI Mutual Fund, Tower B
Plot Number 31& 32, Financial District
Gacchi Bowli
Hyderabad 500 032
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You can lodge your complaints at www.utimf.com.
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An auto generated Grievance Registration number will be provided for future reference and tracking.
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Resolved status from Karvy will be intimated to your registered email address.
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Timelines for responding to your queries
Communications
Timelines
Issue of duplicate dividend warrant
10 business days
Issue of duplicate redemption cheques
10 business days
Claim settlement- with joint holding or nomination
15 business days
Registration of nomination
5 business days
Updating of change of address
10 business days
Updating of change of default bank details
10 business days
Registration of multiple bank details
10 business days
Updating of minor to major status
5 business days
Any other item not covered above and not also covered in SID/SAI/SEBI regulations.
10 business days
Please register your email address and mobile number with us. This will help us in responding to your queries at the earliest
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UTI Mutual Fund is not the owner or operator of the 3rd Party Gateway in any manner or responsible or liable for the goods and services offered by the 3rd Party Gateway or for anything in connection with such 3rd Party Gateway. UTI Mutual Fund does not endorse or approve and makes no warranties, representations or undertakings relating to the content of the 3rd Party Gateway.
UTI Mutual Fund disclaims any liability whatsoever, for any loss, damage and any other consequence resulting directly or indirectly from or relating to your access to the 3rd Party Gateway or any information that you may provide or any transaction conducted on or via the 3rd Party Gateway or the failure of any information, goods or services posted or offered, as the case may be, at the 3rd Party Gateway or any error, omission or misrepresentation on or due to the 3rd Party Gateway or any computer virus arising from or system or any other failure associated with the 3rd Party Gateway.
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